This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID. Note: Wi-Fi is enabled when the Wi-Fi button is green. Tap the Wi-Fi switch to the on position.Open the Settings app for your iOS device.To connect your iOS (Apple) device to a 2.4 GHz network: If you’re having trouble connecting and your Wi-Fi network name doesn’t indicate whether it’s 2.4 GHz or 5 GHz, read the Troubleshooting section in this article. Some Wi-Fi routers have only one Wi-Fi network name that is used for both 2.4 GHz and 5 GHz Wi-Fi bands. Your 5 GHz network name or SSID might have a 5 or 5G at the end.Your 2.4 GHz network name or SSID might have a 2, 2.4, or 2G at the end.If you have both 2.4 GHz and 5 GHz Wi-Fi networks: This is typically indicated by a 2, 2.4, or 2G at the end of the SSID. When connecting your mobile device and Arlo device to a Wi-Fi network, ensure that you select the SSID that indicates it is a 2.4 GHz network. For more information, visit: How does the Arlo Pro 5S Camera use 5 GHz Wi-Fi networks?Īrlo Video Doorbells, Arlo Essential Series Cameras, Arlo Pro 4, Arlo Pro 5S, Arlo Pro 3 Floodlight Camera, Arlo Q, Arlo Q Plus, and Arlo Baby can connect directly to a 2.4 GHz Wi-Fi network.Ĭheck for potential issues with your Wi-Fi network.įor more information, visit: How do I use the Arlo Wi-Fi Troubleshooting Tool to diagnose issues with my network or installation? If they are different, you can configure the network connection after installation. If the 2.4 GHz and 5 GHz Wi-Fi bands have the same SSID and password, the camera will connect to both networks during installation. This means that you must first connect your mobile device to your 2.4 GHz Wi-Fi network, then connect your Arlo device to that same 2.4 GHz Wi-Fi network during the setup process in the Arlo Secure App.Īrlo Pro 5S can operate on 2.4 GHz or 5 GHz, but only after installation has been completed on the 2.4 GHz band. Your Arlo device directly connects to a 2.4 GHz Wi-Fi network. Many routers broadcast Wi-Fi networks in both 2.4 GHz and 5 GHz bands. If you want to connect an Arlo camera directly to a Wi-Fi router (without an Arlo SmartHub or Arlo Base Station), you must connect your mobile device to your router’s 2.4 GHz band during the setup process.
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